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Service Desk Support Engineer

(m/f/x)

Reference: PO-SDKYQHQT /
Online since 20 Jan 2026

Waregem, BE

IT

Permanent job internally
Permanent job

Day - Full-time

Job description

At our headquarters in Waregem, under the responsibility of the IT Service Delivery Manager, you will be the first point of contact for end users in our various branches.

As a Service Desk Support Engineer (M/F), this will be your mission:

  • You listen to the end user and get to the heart of the matter as quickly as possible with targeted questions. If possible, you solve problems yourself in a timely manner or you consult your colleagues from the 2nd line.

  • You provide high-quality and customer-friendly support to our end users.

  • You are responsible for user management: processing service, change and order requests.

  • You have knowledge of O365, Active Directory, Citrix, PowerShell, Win10, SCCM, TCP/IP, etc.

  • You maintain our central ICT knowledge base.

  • You stay up-to-date and are in weekly contact with our international parent company for this purpose.

  • You carry out administrative tasks to keep our systems up-to-date.

  • You are prepared to work in a permanency system with rotating shifts.

Requirements

  • You have a bachelor's degree with IT affinity or equivalent through experience.

  • You are fluent in Dutch, English and can pronounce in French.

  • You are enthusiastic, communicative and customer-oriented.

  • You are a strong team player who always strives to deliver quality.

  • You understand the needs of your colleagues and show a real sense of service.

Languages

You have an excellent knowledge of Dutch
You have a limited knowledge of French
You have an excellent knowledge of English

Offer

  • Permanent job with open-ended contract.

  • Salary: adapted to your competences and experience.

  • Additional benefits: Group insurance, annual sector bonus, annual bonus, mobile phone + subscription, meal vouchers, possibility of bicycle lease, 20 days of leave and 6 ADV days, work schedule 39 hours/week and an activity organised by the IT FUN events team every month.

  • Opportunity for various training & advancement opportunities, and so much more.

Apply or do you want more information about this job?

Contact

Kortrijk IT

+32 56 23 07 55 kortrijk.it@ago.jobs

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